Privacy Policy

We collect only the information reasonably needed to respond to you, assess your needs, provide services, complete orders and operate Sia Health.

A. Contact and profile information

This may include your:

• name;
• phone number;
• email address;
• age or age range, where relevant; and
• city, country or time zone when needed for service delivery.

B. Health and lifestyle information

When you take a quiz, book a consultation or join a program, you may share information about:

• your symptoms and health concerns;
• menstrual, reproductive and medical history;
• diagnosed conditions such as PCOS/PCOD or thyroid disorders;
• medicines, supplements, allergies and past treatments;
• nutrition, activity, sleep, stress and lifestyle;
• health goals, weight or body measurements; and
• any reports, prescriptions, photographs, progress updates or other documents you choose to share during the service.

Please do not send information that is unrelated to the service you are seeking.

C. Consultation, program and communication information

This may include:

• quiz and form responses;
• appointment and attendance details;
• relevant notes from calls, consultations and follow-ups;
• messages sent through email, WhatsApp or other support channels;
• plans, reviews and progress information created during your program; and
• feedback, complaints or requests you send to us.

Calls or consultations will not be recorded unless you are informed and appropriate permission is obtained.

D. Order and payment information

If you buy a program or product, we may collect order details, billing details, payment status, invoice information and delivery information.

Payments are processed through third-party payment providers. Sia Health does not ordinarily store your complete card, bank account or UPI credentials.

E. Website and device information

Our website and its hosting, security or commerce providers may automatically receive limited technical information such as your IP address, browser, device type, pages viewed, approximate location and interactions with the website.

Cookies and similar technologies may be used to keep the website working, remember choices, understand website performance and measure campaigns. Where required, non-essential cookies will be used only after the relevant choice or consent is provided.

We may collect information:

• directly from you through the website, calls, forms, WhatsApp, email or consultations;
• from a parent or legal guardian when the user is under 18;
• from a doctor, caregiver or family member when you ask or authorise that person to share it;
• from service providers involved in appointments, payments, orders or technical operations; and
• automatically when you use our website.

We may use your information to:

• respond to an enquiry or quiz submission;
• understand your concerns and assess whether a Sia service may be suitable;
• book and manage consultations;
• personalise nutrition, fitness, lifestyle, coaching and care support;
• enable relevant doctors, nutritionists, coaches and reviewers to coordinate your program;
• prepare, review and update plans or recommendations;
• monitor progress, continuity and safety during an active program;
• process payments, invoices, product orders, deliveries, cancellations and refunds;
• send essential reminders and service updates;
• respond to support requests, complaints and privacy requests;
• maintain records and meet legal, tax, accounting or regulatory obligations;
• protect users, team members, systems and services from fraud, misuse or security threats;
• improve service quality, workflows and training, using aggregated or de-identified information where reasonably possible; and
• send educational or promotional communication where you have agreed or where otherwise permitted by law.

Where we rely on your consent, you may withdraw it. Withdrawal will not affect processing that was lawful before the withdrawal. If certain information is essential to provide a personalised health service, withdrawing consent may mean that we can no longer continue that part of the service.

We may use secure software and technology tools to organise information, identify missing details, support internal quality checks or assist care workflows. These tools are intended to support the team and do not replace the final judgement of the relevant doctor, nutritionist or other professional.

Access to identifiable health information is limited to people and service providers who need it for an authorised purpose.

We do not sell your personal information or health information.

We may share only the information reasonably required with:

A. The Sia Health care and operations team

Relevant doctors, nutritionists, health coaches, fitness professionals, reviewers and authorised operations team members may access information needed to provide or coordinate your service. Team members are expected to follow confidentiality and access requirements.

B. Service providers

We may use trusted providers for website hosting, data storage, customer management, forms, appointment booking, communication, video calls, payment processing, analytics, order fulfilment, laboratories or delivery.

These providers may process information only for the relevant service or as otherwise permitted by their applicable terms and law. We take reasonable steps to use providers that offer suitable privacy and security protections.

C. Professionals or partners requested by you

We may share information with a doctor, laboratory, caregiver or other person when you ask us to do so or when it is necessary for a service you requested and you have been appropriately informed.

D. Legal and safety requirements

We may disclose information where required by law, court order or a competent authority, or where reasonably necessary to protect a person's safety, investigate fraud, enforce our rights or respond to a legal claim.

E. Business changes

If Sia Health is involved in an investment, reorganisation, merger, acquisition or transfer of business, information may be reviewed or transferred under appropriate confidentiality and legal safeguards. We will not permit an acquirer to use identifiable health information for an unrelated purpose merely because of the transaction.

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including:

• providing and completing the requested service;
• maintaining continuity and appropriate care records;
• handling payments, taxes, disputes or complaints;
• meeting legal, regulatory and professional requirements; and
• protecting against fraud or security incidents.

Retention periods may differ depending on the type of information and service. When information is no longer needed, we will take reasonable steps to delete, anonymise or securely archive it, unless the law requires continued retention.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. These may include role-based access, confidentiality obligations, secure accounts, access controls, backups and appropriate vendor checks.

No website, messaging service or storage system can be guaranteed to be completely secure. Please use trusted devices, protect your passwords and avoid sending health information through public or shared accounts.

If a personal data breach occurs, we will assess it and take the steps required under applicable law, which may include notifying affected individuals or the relevant authority.

Some technology or service providers may process or store information in India or in other countries. Where personal data is transferred or processed outside India, we will do so subject to applicable Indian law and reasonable contractual or technical safeguards.

Subject to applicable law, you may ask us to:

• confirm whether we process your personal information;
• provide a summary of the personal information being processed;
• correct inaccurate or misleading information;
• complete or update incomplete information;
• erase information that is no longer required, unless retention is legally necessary;
• withdraw consent for consent-based processing;
• stop promotional communication; or
• address a concern about how your information has been handled.

To protect your information, we may need to verify your identity before completing a request. We may also ask for the registered phone number or email address needed to locate your information.

You may nominate another individual to exercise rights on your behalf in the event of death or incapacity where this right is available under applicable law.

To make a request, email support@siahealth.in with the subject line "Privacy Request".

If you agree to receive education, community news, offers or other promotional messages, we may contact you through email, phone or WhatsApp.

You can opt out at any time by using the unsubscribe option where available or by writing to support@siahealth.in. We may still send essential messages about an active consultation, program, order, payment or privacy request.

People under 18 may access general educational content and take an educational quiz where it is made available to them. We aim to collect as little identifiable information as reasonably possible from an under-18 quiz user and may provide the quiz result directly on the website.

If we know that a quiz user is under 18, we will not use the quiz submission alone to initiate a sales follow-up call. We may use the information needed to respond where the user has separately asked us to contact them or has booked a call. Before discussing personal health information, providing personalised care or enrolling the user in a consultation or paid program, we may require consent and involvement from a parent or legal guardian, including verifiable consent where required by applicable law.

An under-18 user cannot independently purchase or enrol in a Sia Health care program. Any such service must be taken with the knowledge, consent and involvement of a parent or legal guardian.

We do not knowingly use a child's personal information for targeted advertising or in a way that is likely to harm the child's wellbeing.

If you believe a child has submitted information without appropriate permission, contact us so we can review and take suitable action.

Our website may link to third-party websites, social media pages, payment providers, laboratories or other services. Their privacy practices are controlled by them. Please review their policies before providing information directly to them.

We may update this policy when our services, technology or legal obligations change. The latest version will be posted on this page with the revised effective date.

If a change materially affects how we use information already collected, we will provide additional notice or seek fresh consent where required.

For privacy questions, requests or complaints, contact:

Privacy and Grievance Contact

• SIA Health Private Limited
• Email: support@siahealth.in
• Phone/WhatsApp: +91 70076 40890
• Registered office: SIAHEALTH PRIVATE LIMITED, Innov8 Prestige Tech Platina 11, Floor No. 32/2, 34/1, Bellandur, Bangalore South, Bangalore – 560103, Karnataka, India

Please write "Privacy Request" or "Privacy Grievance" in the subject line and include the phone number or email address you used with Sia Health. We will acknowledge and respond within the period required by applicable law.

If your concern is not resolved through our grievance process, you may approach the authority or forum available to you under applicable law.