Sia Store
Refund & Returns
We stand behind everything in the Sia Store. If something isn't right, we'll do our best to help and resolve it quickly.
Last updated: May 2026
Please note: Our return and refund policy applies only to products purchased directly through the Sia Health Store website. Orders placed through third-party platforms will follow the return policy of that respective platform.
Return Eligibility
- We currently accept returns only if: you received an expired product, you received an incorrect product, or the product arrived damaged or defective.
- You may request a return within 7 days of delivery, provided the product is unused, unopened, and in its original packaging with seals intact.
- The product must be unused and in the same condition in which it was received, with original packaging intact.
- A valid order ID or proof of purchase is required for all return requests.
Non-Returnable Items
- Opened or partially consumed teas, seeds, and supplements cannot be returned for hygiene and safety reasons.
- Products purchased during flash sales, clearance sales, or using discount coupons above 30% are non-returnable unless the item received is incorrect or expired.
- Free gifts, promotional products, and bundled add-ons are non-returnable and non-refundable.
- Products showing signs of use, tampering, or damage after delivery will not be accepted for return.
How to Raise a Return Request
- 1Contact us within 7 days of delivery by emailing support@siahealth.in or messaging us on WhatsApp at +91-7007640890.
- 2Share your order ID, the item you would like to return, and the reason for the request. If the item is incorrect, expired, or damaged, please attach a clear photo or short video.
- 3Our team will review the request within 1–2 business days and confirm whether it is eligible.
- 4If approved, we'll arrange a reverse pickup from your address at no additional cost. Please ensure the product is packed properly before pickup.
- 5Once the returned product reaches our facility and passes inspection, we'll initiate the refund process. Refunds usually reflect within 7–10 business days.
Refund Process & Timeline
- Once we receive and inspect the returned item, we'll notify you regarding the approval status of your refund.
- Approved refunds are processed to the original payment method, including UPI, bank account, credit/debit card, or wallet.
- Refunds usually reflect within 7–10 business days after approval.
- Shipping charges are non-refundable.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.
- If you haven't received your refund within the mentioned timeframe, please check your bank statement first and then contact us.
Incorrect or Expired Orders
- If your order arrives expired or you receive a different product than what you ordered, please contact us within 48 hours of delivery.
- Please share your order ID along with clear photos or a short unboxing video for verification.
- Once verified, the refund will be processed accordingly.
Cancellations
- Orders can only be cancelled before shipment.
- Once an order has been shipped, cancellations are not possible.
- To request a cancellation, contact us at support@siahealth.in or on WhatsApp.
- If the cancellation is approved before shipment, refunds will be processed within 5–7 business days.
Need help with a return or refund?
Our team is available Monday to Saturday, 10 AM to 6 PM IST.